Refund Policy
Overview
At the Lady First Fashions Private Limited, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. This policy outlines the terms and conditions regarding refunds and cancellations.
Returns
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- A receipt or proof of purchase is required.
Non-Returnable Items
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids or gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Return Process
- Contact our customer service at ladyfirstfashions@gmail.com to initiate a return.
- We will provide you with a return shipping label and instructions.
- Ship the item back to us using the label provided.
Refunds
Eligibility for Refunds:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Partial Refunds:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at ladyfirstfashions@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at ladyfirstfashions@gmail.com and send your item to C-2, First Floor, DSIDC, Udyog Nagar, Near Udyog Nagar Metro Station, New Delhi-110041.
Shipping
Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Time:
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Cancellations
Order Cancellation:
- You may cancel your order within 24 hours of purchase for a full refund.
- After 24 hours, the order may already be processed and shipped, and you will need to follow the return process.
Contact Information
For more information about our refund and cancellation policy, if you have questions, or if you would like to make a complaint, please contact us by email at:
Lady First Fashions Pvt. Ltd.
C-2, First Floor, DSIDC, Udyog Nagar, Near Udyog Nagar Metro Station, New Delhi-110041
